Policies — Deuce Tennis Centre

Policies

The fine print, kept readable.

Policy

Tennis balls and rackets are not provided — please bring your own.
No smoking, spitting or chewing gum on the courts.
No glass bottles or containers on the courts.
No paper or placards may be placed in the club premises or on the courts without prior written permission.
No TLTC property is to be removed from site or maliciously damaged. Offenders will be prosecuted.

Policy

Members and visitors are expected to conduct themselves in an orderly and proper manner while on club premises.
Examples of unacceptable behaviour include aggressive or intimidating conduct, derogatory comments about an opponent or partner, damage to facilities, and abusive or foul language.
TLTC has the power to reprimand, suspend or expel any member or visitor who infringes club rules.
If you encounter unacceptable behaviour please email deucetenniscentre@gmail.com. Complaints are handled in confidence and in line with the TLTC complaints procedure.

Policy

Non-member courts can be booked in blocks of 4 hours (Pay As You Play).
Bookings must be requested at least 24 hours in advance.
Payment must be received by UK bank transfer within 24 hours of reserving a Block of 4. Account details are emailed when the pack is reserved, and unpaid reservations are automatically cancelled after 24 hours.
TLTC reserves the right to fine any member or visitor who does not pay in advance. Any fine not paid within 48 hours may result in an indefinite suspension.
TLTC reserves the right to cancel or move an individual booking in the event of a block booking.

Policy

Bookings can be cancelled by the user from My bookings. Where a cancellation is made for a non-member redemption, the hour is returned to your Block of 4.
The club may cancel or reschedule bookings in the event of weather, maintenance or block bookings.

Policy

The site is privately owned and operated. Booking and membership fees only entitle the fee payer to use the court at the agreed designated time.
No responsibility or liability is taken for loss of possessions or bodily damage while on site.
CCTV cameras operate throughout the court for safety and monitoring purposes. Anti-social behaviour will not be tolerated and offenders will be banned.

Policy

Placeholder copy — to be replaced with a full GDPR-compliant privacy policy before launch.
We collect the personal data necessary to operate the booking system (name, email, phone, bookings) and use it only to manage your account and communicate about your bookings.

Policy

Placeholder copy — we use strictly necessary cookies to keep you signed in. Embedded maps may set third-party cookies. A full cookie banner and policy will be added before launch.